Privacy Policy

Tranquillab (“we,” “our,” or “us”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you access or use our website and online services (the “Services”).

Tranquillab is operated by an independent team and provides cloud-based digital wellness tools designed to support self-reflection, stress relief, and personal insight through interactive experiences.

1. Information We Collect

1.1 Information You Provide

We may collect information that you voluntarily provide, including:

• Email address
• Account credentials (such as encrypted passwords)
• Information you submit to generate personalized experiences (such as names, birthdates, preferences, or questions)
• Communications with us, including support inquiries

1.2 Payment Information

Payments are processed through third-party payment providers such as Stripe. We do not store full payment card details. We may retain limited transactional records, including:

• Purchase history
• Subscription status (if applicable)
• Payment confirmation identifiers

Tranquillab may offer subscription-based services in the future. Any subscription-related details will be governed by our Terms of Service and applicable purchase flows.

1.3 Automatically Collected Information

We may automatically collect certain information when you use the Services, including:

• IP address
• Device and browser information
• Usage and interaction data
• Approximate location derived from IP address

This data is used for security, performance, and service improvement purposes.

2. Account Registration and Login

You may register or log in using:

• Email and password
• Google Login

In the future, we may also support additional authentication methods commonly used in Western markets (such as Apple or other third-party providers). Any such methods will be subject to this Privacy Policy or an updated version.

3. How We Use Your Information

We use personal data to:

• Provide and operate the Services
• Generate personalized content and experiences
• Manage user accounts, purchases, and subscriptions
• Respond to user inquiries and support requests
• Improve functionality, reliability, and user experience
• Maintain security and prevent misuse
• Comply with legal obligations

4. AI-Generated Experiences and User Content

Tranquillab follows a privacy-first approach when processing user content:

• User input is primarily used for real-time generation of personalized experiences
• User content is not stored for long-term identification purposes
• Anonymous and aggregated data may be used to improve system performance and experience quality
• User content is never shared with third parties for independent AI training
• We do not sell or license user content to external parties

5. Legal Basis for Processing (EEA & UK Users)

If you are located in the European Economic Area or the United Kingdom, we process personal data based on:

• Your consent
• Performance of a contract
• Legitimate interests (such as improving Services and ensuring security)
• Compliance with legal obligations

6. Cookies and Tracking Technologies

We may use cookies or similar technologies to ensure essential functionality and improve user experience. Certain analytics or tracking tools may be introduced in the future. Detailed information about cookies and available choices is provided in our Cookie Policy.

7. Sharing of Information

We do not sell personal data. We may share limited information with:

• Service providers who assist in operating the Services
• Authorities or third parties when required by law or to protect legal rights

All service providers are required to process data in accordance with applicable privacy laws.

8. International Data Transfers

Your information may be processed in countries other than your own. Appropriate safeguards are applied to protect personal data in accordance with applicable laws.

9. Data Retention

We retain personal data only for as long as necessary to provide the Services, comply with legal obligations, resolve disputes, and enforce agreements. You may request deletion of your account at any time.

10. Your Privacy Choices and Rights

Depending on your location, you may have the right to access, correct, or delete your personal data. To exercise these rights, please contact us at the email address provided below.

11. Children’s Privacy

The Services are not intended for individuals under the age of 13, and we do not knowingly collect personal data from children.

12. Security Measures

We use reasonable administrative, technical, and organizational measures to protect personal data. However, no system can guarantee absolute security.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised date.